Ana Isabel Oliveira

Technology group of 400+ people created through the merger of four companies.

• Own the career development and performance management frameworks for the 400-person organisation: designed the practices, workflows and continuous-improvement mechanisms used across the group.
• Manage training operations end to end: internal academies and IEFP-funded programmes covering around 30 employees per year, aligning skills development with business and compliance requirements.
• Support culture, engagement and internal communication initiatives across the company and its multiple locations (events, team integration, change management) through the post-merger integration.
• Built People reporting and KPI monitoring, shared with leadership to track internal indicators and target improvements.
• Built custom HR automations with AI coding tools (Claude Code), automating reporting packs and document generation, reducing errors and time spent by ~80%.
• Partner with leadership, managers and operational teams across multiple business units through the post-merger integration.

Technology services company that grew 200% in three years, from 20 to 60 people.

• Built the People function from scratch and scaled it into a strategic pillar.
• Reduced turnover by over 15% and grew employee satisfaction above 8/10, recognised among EXAME's “50 Melhores Empresas Para Trabalhar 2024” at first participation.
• Managed a 3-person People team across recruitment and People & Culture, owning priorities, KPIs and reporting.
• Designed and implemented People processes end to end: onboarding, performance management, career development, training, employee satisfaction, compensation and benefits, contract management and compliance.
• Ran HR operations across the full employee lifecycle: payroll inputs, employment documentation, internal policies, benefits and day-to-day problem solving, supporting employees in Portugal, Brazil and across LATAM.
• Cut recruitment SLA by 70%, on processes that previously took 2-3 months to close, by automating recruitment operations.
• Managed end-to-end employee exits (voluntary and involuntary): terminations, resignations, redundancy support, outplacement, documentation and offboarding, in compliance with Portuguese labour law.
• Advised managers and leadership on employee relations: internal mobility, conflict management, staffing decisions and client-facing people topics.
• Implemented and optimised HRIS and ATS platforms (Zoho People, Zoho Recruit, Factorial, BreezyHR) with automated workflows.
• Designed internal policies and compliance practices: remote-work framework, employment documentation, labour procedures and HR governance.
• Planned and managed the People budget across benefits, events, training and culture initiatives.

• Supported sourcing and recruitment for back-office, logistics, transport, industrial and retail roles in high-volume hiring contexts.
• Owned temporary-work management for four business units, coordinating needs, processes and stakeholder follow-up.
• Managed admission, onboarding and employment documentation processes.